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How to Submit a Claim

What is a claim?

If you have received care from any medical facility, you will need to submit a claim. Direct-pay facilities (like hospitals) require you to submit your signed claim form to us- if you don't, they will send you the bill! If you have paid upfront for your medical service(s) this is the only way to get reimbursed!

Note that you will only get money back for covered expenses, such as hospital or paramedic fees. These will be specified in your insurance policy.

Below is a three-step guide to submitting your claim.

Haven't seen the doctor yet? Use our Find a Doctor tool to avoid paying out-of-pocket medical fees.

How to submit a claim?

Below is a three-step guide to submitting your claim

Ask for a receipt every time you pay for a medical service. Locate the claim form you need here.

  • Keep your receipts in a safe place! You will need to include these with your claim form if you want to be reimbursed.

Fill out the claim form, making sure to include as much detail as possible – especially if the situation was unusual. Include original copies of all invoices and receipts. If you are submitting your claim electronically, make copies and keep the originals in a safe place. Your insurer may ask to see them at a later date!

  • Make sure your contact information is current in case your insurance provider needs to contact you.
  • Don't skip any questions! The insurance company will not process a claim that is incomplete.
  • If you are unsure about how to answer a question, contact your insurance provider.
  • Don't forget to sign the form! A claim form without a signature will not be processed.
Online - Filing a claim is quick and easy with Ingle's new and improved online claim submission!
Email - Email your documents to:
Post - Mail your original documentation to:
StudyInsured™ – Claims Administration
150 King St West, Suite 602,
Toronto, ON M5H 1J9
Fax - Send your documents to Ingle via fax at
  • No matter how you decide to submit your claim, don’t forget your supporting documentation!